Privacy Policy
Kendra’s website privacy policy explains how we collect, use, and protect your personal data in accordance with applicable data protection regulations.
At Kendra OÜ, your privacy is important to us. We are committed to complying with all relevant laws and regulations regarding any personal information we may collect when you visit our website kendra.ee. By using our website, you agree to the collection and use of your data in accordance with this privacy policy.
This policy aims to clearly explain what data we collect, how we use it, and what rights you have in protecting your personal information. It applies solely to our website and its visitors and does not apply to any data collected through other channels.
Data Controller:
Kendra OÜ
Registration number: 11232179
Email: info@kendra.ee
Phone: (+372) 56 602 112
We collect and process information in accordance with the General Data Protection Regulation (GDPR) of the European Union, effective since May 25, 2018.
Data Collection and Use
What Data We Collect
The data we collect includes both information that you voluntarily and actively provide while using our services or participating in campaigns, as well as information automatically sent by your devices when accessing our products or services.
You may provide personal information to us in the following ways:
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Contacting us via phone, email, or live chat
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Browsing our website kendra.ee
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Commenting on, liking, or sharing content on our social media accounts
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Subscribing to our newsletter
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Commenting on blog posts on our website
Types of Data We Collect
Personal Information
We request personal information only when necessary to provide a service. You may share the following data with us:
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First and last name
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Personal identification code
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Email address
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Postal address, country, region, city
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Phone number
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Communication history with us
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Information about your browser and IP address
Log Files
Our website kendra.ee collects log files that may include:
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Type of device used
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Internet Protocol (IP) address
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Browser type
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Internet Service Provider (ISP)
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Date and time of visit
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Entry and exit pages
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Number of clicks during the visit
This information is used for trend analysis, website administration, user behavior tracking, and collecting demographic information. The data is not linked to any information that could personally identify an individual.
Cookies
Like most websites, kendra.ee uses cookies—text files stored on your device when visiting the site. Cookies help us remember preferences, regional settings, and service usage selections.
You may choose to disable cookies in your browser settings. However, doing so may impact the functionality of certain services.
Cookies are categorized as:
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Persistent Cookies: Stored even after the browser is closed.
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Session Cookies: Deleted after the browser is closed.
Cookies are also categorized by purpose:
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Essential Cookies: Session-based cookies that enable use of our services, such as authentication and preventing malicious use of accounts. These are required for the site to function.
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Consent Cookies: These record whether users have accepted the use of cookies.
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Functionality Cookies: These allow your browser to remember preferences like login details or language settings, providing a more personalized experience.
How We Use Your Data
The collected information may be used for the following purposes:
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Maintaining, managing, developing, personalizing, and expanding our website
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Gathering statistics to improve services and understand user behavior
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Identifying you via phone, message, or email
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Sending you information and requesting feedback on our services
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Preventing fraud and protecting our website
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Communicating with you via social media
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Accessing chat history to provide more accurate support
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Enhancing service quality and user experience
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Developing new products or improving existing ones
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Simplifying and speeding up interactions when you contact us
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Other purposes, such as analytics, trend research, or campaign performance evaluation
When We May Share Your Data
We may share or transfer your personal data in the following situations:
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In connection with a business transaction such as a merger, acquisition, asset sale, or financing. You will be notified if your data becomes subject to a new privacy policy.
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With our affiliate companies (parent, subsidiaries, joint ventures) who must also adhere to this privacy policy.
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With business partners to offer specific products, services, or campaigns.
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With your consent, for any other disclosed purpose.
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If legally required, we may disclose your information to comply with law, protect our rights, prevent fraud, or ensure safety of users.
Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy. We may keep and use your data to fulfill legal obligations, resolve disputes, and enforce our agreements and policies.
Log files may also be stored for internal analysis, typically for a short period unless needed for security, functionality, or legal compliance.
Children’s Data
Our services are not intended for children under 13. We do not knowingly collect data from children under this age. If we become aware of such data, we will remove it from our systems.
Your Data Protection Rights
You have the right to:
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Decline to share personal data, understanding that it may affect your website experience.
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Request details about the data we hold about you.
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Withdraw consent at any time, especially regarding marketing communications.
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Update, correct, or delete your personal information.
If you believe any data we hold is inaccurate, incomplete, or outdated, contact us at info@kendra.ee or (+372) 56 602 112. We will take necessary steps to rectify the issue.
If you believe we’ve violated your data rights, please contact us with full details of the incident. We will investigate and respond in writing. You also have the right to contact a supervisory authority.
Your GDPR Rights
Every user has the following rights under the GDPR:
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Right to Access – Request a copy of your personal data
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Right to Rectification – Request corrections or additions to incomplete data
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Right to Erasure – Request deletion of your personal data under certain conditions
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Right to Restrict Processing – Request limited use of your data under certain conditions
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Right to Object – Object to how your personal data is being used
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Right to Data Portability – Request that your data be transferred to another entity or to yourself under certain conditions
Data Security
Your data security is important to us, but please note that no method of data transmission or electronic storage is 100% secure. We do our best to protect your personal information but cannot guarantee absolute security.
Kendra OÜ takes all reasonable steps to ensure secure processing of your data in accordance with this policy and Estonian law. Your data will not be transferred to any organization or country without appropriate safeguards in place.
Links to Other Websites
Our website may contain links to third-party websites. Once you click on an external link, you are subject to that site’s privacy policy. We encourage you to read their terms carefully.
We do not control or take responsibility for the content, privacy policies, or services of any third-party websites.
Changes to This Privacy Policy
We reserve the right to update this policy when needed. Any changes will be reflected by updating the revision date below.
By continuing to use our website after updates, you are considered to have accepted the new terms.
Last updated: 09/12/2025